Shipping & Return Policy

We want to make sure that your order arrives quickly and to the highest manufacturing quality as possible. We’ll work with you to ensure your experience with Zealous Creative is to your satisfaction.  

We use external distributors for some of our products so please read the policies applicable to your purchase.

Processing and Shipping

Processing

Your order may be processed by two separate distribution centers. You will be notified of this at checkout and in your invoice.

Once your order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please contact us immediately but we cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. When placing your order please be sure to check your items carefully and submit all the correct information; address, email, payment method. Unfortunately, we cannot add additional items, change the colors, styles or sizes of your selections once the order has been confirmed.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Fulfillment

Your order may be fulfilled by two separate distribution centers.

Apparel and merchandise will ship separately from other items in your cart. Be sure to check the product details for any additional information.

If an order cannot be fulfilled, it will be canceled within 1-4 business days and the payment authorization will be terminated. You will be notified of the cancellation at this time. Please allow for additional time for the funds to be returned to your account which will depend on your bank’s policies.

International customers please note you may receive multiple shipments and VAT taxes on each package. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.

Tracking

You will receive a tracking number as part of your confirmation email once your order is fulfilled. Please allow 24 hours for tracking details to become available.

For merchandise and apparel orders with the overnight, express, and standard shipping, tracking will be available. Orders shipped out with the economy, no rush, or flat rate method may not have tracking available.

For book orders a seperate tracking number will be provided.

Shipping – Domestic

Your order may be shipped by two separate distribution centers.

Apparel and Merchandise
Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and mailed you will receive a notification with shipping information if applicable. Shipping times will be based on what you selected during checkout.

Books
Your book orders will be shipped from our headquarters in Los Angeles, California on business days, Monday-Friday, 9am to 5pm PST. We do not ship on office and government holidays. Please allow 3 – 10 working days for your order to arrive, but we will notify you if your shipment is delayed due to unforeseen circumstances.

Shipping – International

International shipping costs will be calculated at checkout. Please allow 2-4 weeks for delivery. Prices and times are subject to change.

Return Policy

Apparel and Merchandise

Please submit claims for misprinted/damaged/defective items within 2 weeks after the product is received. Any claims for packages lost in transit must be submitted no later than 2 weeks after the estimated delivery date. We cover any expenses for claims deemed to be an error on our part.

If there is an issue with the products or anything else in the order, please contact us with your order number.

Reasons for Returns – Apparel and Merchandise

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – If shipments go unclaimed and are returned to our fulfillment facility, you will be liable for the cost of a reshipment to yourself.

Returned by Customer – Please contact us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Zealous Creative reserves rights to refuse returns at its sole discretion.

Damaged Goods – Apparel and Merchandise

If something arrives damaged, contact us with a detailed description of the issue and attach a photo of the damaged goods.

Lost Mail – Apparel and Merchandise

If your package doesn’t arrive please submit a claim no later than 2 weeks after the estimated delivery date. We’ll cover the costs of reprinting and shipping a replacement order for you.

We will ask you to verify that the shipping address was correct and advise you contact your local post office to try and locate the lost order.

If tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Exchange – Apparel and Merchandise

Any returns or problems that occur because of an error on our part will be handled at our expense.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 2 weeks.

Return Address – Apparel and Merchandise

US customer returns should be sent to the following address:

11025 Westlake Drive, Charlotte, NC 28273.

European customer returns should be sent to the following address:

Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026.

Return Address – Books

Books are exempt from being returned. We will not refund original shipping charges once the package has been given to any carrier.

Damaged Goods – US Books

If your product was received damaged due to shipping or manufacturing, contact us and send a photo of the damaged goods within 1 week of receiving the item. We’ll cover the costs of reprinting and shipping a replacement order for you.

Damaged Goods – International Books

If your product was received damaged due to shipping or manufacturing, contact us and send a photo of the damaged goods within 1 week of receiving the item. We will refund you in full, but due to the high cost of international postage, we will not be able to send a replacement.

Lost Mail – US Books

If your package doesn’t arrive please submit a claim no later than 2 weeks after the estimated delivery date. We’ll cover the costs of reprinting and shipping a replacement order for you.

We will ask you to verify that the shipping address was correct and advise you contact you local post office to try locating the lost order.

If tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

Lost Mail – International Books

If your package doesn’t arrive please submit a claim no later than 2 weeks after the estimated delivery date. We will refund you in full, but due to the high cost of international postage, we will not be able to send a replacement.

We will ask you to verify that the shipping address was correct and advise you contact you local post office to try locating the lost order.

If tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.